Policies
RETURN & EXCHANGE POLICY
Made-to-Order Products: All PrairiePressed items are custom made-to-order specifically for you. Because each piece is created individually upon purchase, we do not accept returns, exchanges, or offer refunds on any orders.
Please Order Carefully: We encourage you to review our size charts, product descriptions, and images carefully before placing your order. If you have questions about sizing, fit, or product details, please contact us at info@prairiepressed.ca before ordering.
Damaged, Defective, or Incorrect Items: While we do not accept returns or exchanges, we stand behind the quality of our work. If you receive an item that is:
- Damaged during shipping
- Defective due to a manufacturing error
- Incorrect (wrong size, design, or item sent by our error)
We will review your case and, if the issue is due to our error, we'll send a replacement at no cost to you. Please contact us within 7 days of delivery at info@prairiepressed.ca with:
- Your order number
- Photos clearly showing the issue
- Description of the problem
Our Commitment to Quality: Every item is carefully inspected before shipping. We use premium materials and quality printing methods to ensure you receive a product you'll love. However, if there's a problem on our end, we'll make it right.
Contact Us: If you have questions about your order or concerns about an item you've received:
- Email: info@prairiepressed.ca
- Response time: Within 24-48 hours
Custom Nature of Our Products: By placing an order with PrairiePressed, you acknowledge that all items are made-to-order and that all sales are final, except in cases of damage, defects, or errors on our part.
Custom Orders
Wholesale/Bulk Orders
Please contact us for special pricing on any orders of 10 or more.
Payment is due upon placement of order. Production cannot begin until payment is received. You order will ship within 5-10 business days depending on the size of the order.
Frequently asked questions
Do you do custom orders?
Absolutely! We love custom orders and working with your own creations, colors, logo or personalized ideas. Just send us a message!
You can email your files to info@prairiepressed.ca
Item arrives damaged. Now what do I do?
You will need to contact our shop within 7 days of delivery date if any issues should arise with your order. We require photos of damage, as well as box and shipping label. Please send these to us right away.
No coverage for normal wear and tear on any items
Care instructions
All Water Bottles, Tumblers and Enamel mugs - Hand wash only and dry thoroughly. Stainless Steel products cannot go in microwaves
All Shirts and clothing - Wash inside out in cold water - Air dry or tumble dry on low heat
Bags - Wash inside out in cold water - Lay Flat to dry
I think my package is lost. What do I do?
If your order shows delivered and it's not, please contact your local post office with your tracking number. They can track to see where the package/s were left and can assist in locating them.
Once you have done that then please send us a message or email to info@prairiepressed.ca
*We are NOT not responsible for lost or stolen packages that have been marked delivered.
I entered the wrong address, now what?
If your address is incorrect and you realize this after purchase, please send a message IMMEDIATELY, and I will change the address for you. WE ARE NOT responsible for incorrect addresses. If an item is returned to us due to an insufficient address, you will need to pay the shipping fees to have it resent back to you.
PLEASE make sure your address is up to date before placing your order. In the event your item has already been sent, you can try to contact your carrier to inquire about re-routing.
In the event your order is returned to us, we will contact you and hold your parcel for 90 days. After 90 days your order will be donated. No exceptions
PrairiePressed
81 Harvest Ridge Drive
Spruce Grove Alberta, Canada T7X 0R9